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CUSTOMER SOCIAL MEDIA Playing the customer service social media game to win
Much has been written about using social media platforms, such as Facebook and Twitter, for customer service – especially as social, unlike traditional customer care
31 Mar 2017
Global finance vulnerable to algorithms The day cyber war nearly crashed the financial system
Hackers broke into the Twitter account of the Associated Press (AP) on 23 April this year spreading a false report that saw close on $140 billion being wiped off the US stock market.
07 May 2013 - P. C.




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